FAQs

Shipping & Orders

Q: How long does shipping take?

A: Orders are processed within 1–2 business days. Standard international shipping usually takes 7–12 business days depending on your location. You will receive a tracking link via email once your package has shipped.

Q: Do you offer international shipping?

A: Yes! We ship worldwide to ensure pets everywhere can enjoy our premium grooming and care products.

Q: How can I track my order?

A: Once your order is shipped, you will receive a confirmation email containing a tracking number. You can use it on our "Track Your Order" page to see real-time updates.

Products & Usage

Q: Are your grooming products safe for all pets?

A: Absolutely! Our products, including our grooming trimmers and lint removers, are engineered with ultra-quiet motors and rounded, skin-friendly blades to ensure a comfortable, safe experience for both dogs and cats.

Q: My pet is easily scared by noise. Will the grooming trimmer disturb them?

A: Our trimmers feature an ultra-quiet design (low vibration & low noise) specifically built to minimize stress and anxiety for sensitive pets.

Returns & Refunds

Q: What is your return policy?

A: We offer a 30-day money-back guarantee. If you or your pet are not completely satisfied with your purchase, please contact us at support@furryhavenco.com within 30 days of receiving your item for return instructions.

Q: What should I do if my item arrives damaged or defective?

A: If you receive a damaged or incorrect item, please email us immediately with your order number and photo/video evidence. We will send a replacement or issue a full refund right away.

Contact Us

Q: How can I reach customer support?

A: You can reach our customer service team anytime by emailing support@furryhavenco.com. We aim to respond to all inquiries within 24 hours!